Specialty pharmacies coordinate patients, providers and prescriptions that need approvals and careful timing. WellDyneRX needed one platform that made sense at the pharmacy desk and in a patient’s pocket.
Specialty prescriptions pass through prescriber, pharmacy, approvals and sometimes a nurse. Each handoff was a phone call or a fax, and nobody held the whole picture.
Designed the platform end to end: prescription management, patient workflows and provider coordination, across web and mobile.
One place to see where a prescription stands and act on it, for the patient and the provider.
Schematic screens, not screenshots. The real ones are in the full case study.
The prescriber, the pharmacy, an approval step, sometimes a nurse, and always the patient waiting to know what happens next. Each handoff was a phone call or a fax, and nobody had the whole picture.
Mapped the journey across patient, prescriber and pharmacy first, to find the steps that only existed because the old process had them. Design decisions were framed as hypotheses and checked in prototype tests with users before anything was committed.
Designed the platform end to end: prescription management, patient workflows and provider coordination, across web and mobile. Mapped the journeys first, then removed the steps that only existed because the old process had them.
Partnered with product and engineering through research, journey mapping, prototyping and usability testing, with design decisions framed as hypotheses rather than opinions.
A patient can see where each prescription stands, and a provider can act on it from the same place, with far less back and forth in between.
add yoursWhat the months after launch looked like: adoption, what the team kept, what was cut, and the follow-up work it led to. Two or three sentences are enough.
add yoursReviewers trust a case study more when it admits a misstep. Name one call that did not land, what it cost, and what you do differently now because of it.
Onboarding that leaks customers. An operations queue that still runs on phone calls. A design team that needs a lead. Tell me which one, and I’ll bring design, AI and twelve years of taking flows like that end to end.
Thirty minutes to start. You describe the product and what is slowing it down. I tell you honestly whether I’m the right person for it, and if not, who might be.